SAP Knowledge Base Article - Public

2698657 - Application error while accessing login page from branded career page - Recruiting Marketing


Application error occurs when candidate clicks on View profile or Join TC link or Apply Job in the RMK external career site of a sub brand

with finger print ID 96d6864a1d3e5e46e2e814d0e2561b841f151faa or 101024e482f09e505b51698efbe86ad78bf42160

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactor Recruiting Marketing
  • SAP SuccessFactor Recruiting Management

Reproducing the Issue

  1. On RMK site, click on the View Profile/Sign-In link


  2. You will get an Error : The requested operation is not available.


  • A possible cause is that the Microsite ID does not match in RCM and RMK.
  • BizX Instance Refresh activities can also lead to synchronization issue between RCM and RMK. This would only impact the target instance and not the source instance.


1. After performing a BizX Instance Refresh, please go to Career Site Builder > Tools > Brand Management of the target instance and click on Save button at the top right corner of the page. The synchronization should be restored if the Microsite ID matches in RCM and RMK.

2. Verify the Microsite ID on RMK:


  1. In Career Site Builder, click on Tools

  2. Brand Management

  3. Verify the Microsite ID column for the brand where you got the Application Error

RCM (SuccessFactors Instance):

  1. Admin Center

  2. Manage Recruiting Sites

  3. On the site that you are having the application error, click on Take Action

  4. Edit

  5. On the Site URL, you will see that the Microsite ID does not match the one in RMK

After perfoming the steps above, copy the Microsite ID from RCM and copy it to RMK according to the following steps:

  1. In Brand Management, edit the brand desired

  2. Paste the ID on the Microsite ID field

  3. Click on Update



3fff9cf36cabc57b7a4a15c290a7bed7c6e51ac7, microsite, micrositeID, Microsite ID, No row with the given identifier exists, instance refresh, apply job , KBA , 96d6864a1d3e5e46e2e814d0e2561b841f151faa , LOD-SF-RMK-CSB , Career Site Builder , Problem


SAP SuccessFactors Recruiting all versions