SAP Knowledge Base Article - Public

2698733 - "E-Mail job to friend" option sending strange to Gmail mail address - Recruiting Management


In career site, when using the option "E-Mail job to friend", and the receiver have a Gmail address, there is a long string of characters showing on the mail body. Same mail shows fine in other mails/clients.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Go to career page
  2. Find a Job posted
  3. Select Action
  4. select "E-Mail job to friend"
  5. send the mail to @gmail address
  6. Mail received is similar to the below



This is caused by a restriction by Gmail, that for security reasosn will not display embbeded images when opening mails on web.


Remove images embedded in Job Requisition Header / Footer.

Remove images embedded in Mail template used for E-Mail job to friend trigger (by token [[LOGO]] ).

See Also

2238899 - Change Logo in Job Alert Notification

2238479 - E-Mail job to friend - customizing the e-mail body


trigger , friend , e-mail , gmail, email , mail , address , E-Mail job to friend , refer , referral , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions