SAP Knowledge Base Article - Public

2698856 - Is it possible to disable download of Jam contents in SF Mobile App

Symptom

In SF Mobile App, Jam users can open the documents in other PDF reader application using the "Open With" functionality, and can share the actual document via email.

Can we disable download of Jam contents in SF Mobile App?

Environment

SAP Jam: Mobile

Reproducing the Issue

  • Activate SF Mobile App
  • Go to Jam Feeds in Mobile App
  • Open a document in the content section using the "Open With" functionality, select other PDF reader application to download the document.

Resolution

It is currently not possible to prevent download of SAP Jam content using the SuccessFactors mobile app.  However, the customer can completely disable the use of SuccessFactors mobile app for all employees, and only offer them the SAP Jam standalone mobile app, where content download can be prevented using the "Enable Download File and Share" company setting.  We encourage the use of SAP Jam standalone mobile app which has many more capabilities than the SuccessFactors mobile app.

Keywords

Download download, Jam contents, Jam feeds, Mobile App, SAP Jam Mobile , KBA , LOD-SF-JAM-MOB , Mobile App Issues , How To

Product

SAP SuccessFactors HCM Suite all versions