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SAP Knowledge Base Article - PublicSymptom
Upon receving the offer by candidate, there is a hyperlink included wherein it should redirect you to offer tab. However upon clicking on it , this will redirect you to homepage instead or error
Image/ data in this KBA is from SAP internal systems,sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP Successfactors Recruiting Management (RCM)
Reproducing the Issue
Internal user:
Step 1: Once the candidate application has been assessed, the user will move it to offer status.
Step 2: Internal user will create an offer to be send to candidate.
Step 3: Once done creating the offer, then send it to candidate
Candidate view:
Step 4: Candidate will receive an email containing a link redirecting to offer tab. Click on the hyperlink, it will bring you to homepage or will have an error.
Cause
Checked whether the source of the link consist of html link. See the sample screen shot below.
Resolution
The My Offers tab supports multiple versions of an Offer Letter for the same job requisition, but the candidate can only accept the most recent version. Candidates can view older Offer Letters, offers for other requisitions or any expired offers on the My Offers tab. Once enabled, a recruiting user can add the [[CANDIDATE_OFFER_URL]] token to the offer letter to create a direct link to the online offer.
See Also
2081532 - Offer Approval - Recruiting Management
2606667 - How to configure Pre-Defined Offer Approval Workflow- Recruiting
Keywords
Offer tab, offer, redirect, offer token, html link, candidate, offer link , KBA , LOD-SF-RCM-CAP , Candidate Profiles , Problem
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