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SAP Knowledge Base Article - PublicSymptom
System cannot validate the offer approver even though they are active in the system
Image/data in this KBA is from SAP internal systems,sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP Successfactors Recruiting Management (RCM)
Reproducing the Issue
Step 1: Go to admin center -> recruiting -> requisition
Step 2: Check one of the candidate then create an offer
Step 3: Once the offer is created, there's an error just like below screen shot.
Cause
Below is the possible reason why specific users for this field in offer is causing an error
Resolution
1. Check if the user is active.
2. Check the Offer Detail Template that the id defined for the specific field is userId
3. Check the UDF File. Admin Center> Employee Export, ensure userId matches what's in the Offer Detail template
4. If all is configured correctly, download the UDF file from employee export then view it via XML file. It will show you the leading zeroes aside from the number you are seeing in employee export file.
If the configuration for the offer detail template is correct, download the employee export then view it via xml file. This will show you the leading zeroes in addition to the userId showing up in employee export file. Use it then instead for the Offer Detail template.
See Also
Keywords
Offer, Offer approval, Workflow, , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM , Recruiting Management , How To
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