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SAP Knowledge Base Article - PublicSymptom
System cannot validate the offer approver even though,he or she is active and existing
Image/data in this KBA is from SAP internal systems,sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP Successfactors Recruiting Management (RCM)
Reproducing the Issue
Step 1: Go to admin center -> recruiting -> requisition
Step 2: Check one of the candidate then create an offer
Step 3: Once the offer is created, there's an error just like below screen shot.
Cause
Below is the possible reason why specific users for this field in offer is causing an error
1. Check if the pre-define user is active.
2. Check if in offer detail template the id define for the specific field is userId
3. Check if in employee export will match the userId in offer detail template
4. If all is configured correctly, download the employee export then view it via XML file. It will show you the leading zeroes aside from the number you are seeing in employee export file.
Resolution
If all of the configurations for the offer detail template is configured correctly, download the employee export then view it via xml file. This will show you the leading zeroes in addition to the userId showing up in employee export file. Use it then instead to offer detail template.
See Also
2606667 - How to configure Pre-Defined Offer Approval Workflow- Recruiting
2617686 - Pre-defined Offer Approval Workflow - Recruiting Management
Keywords
Offer, Offer approval, Workflow, , KBA , LOD-SF-RCM , Recruiting Management , How To