SAP Knowledge Base Article - Public

2699587 - Premises Addresses Not Showing All Results while creating Utilities Service Order


While creating Utilities Service Order Premises Addresses not showing all results


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customer Work Center
  2. Go to Accounts or Individual Customer View
  3. Open any Account
  4. Navigate to Utilities Service Order tab
  5. Click on New
  6. Select the Premises Addresses value help
  7. All Premises are not shown in the results


Premise Addresses displays only the Premise against which an active Contract exists with the Customer


This is the system designed behavior


Premise, Premises address, service order, Utilities , KBA , LOD-CRM-IND-UTL , Utilities , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions