SAP Knowledge Base Article - Public

2699707 - Manage Documents - External filter grayed out


External filter under Manage Documents is appearing grayed out.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors HXM Suite

Reproducing the Issue

When navigating to:

  1. Admin Center
  2. Company Settings 
  3. Manage Documents
  4. Expending filter Options filter option.PNG

"External" filter is appearing grayed out as the following figure demostrates:

External filter.png


This is caused because the user you are accessing Manage Documents does not have permission to access external documents (which is controlled by Recruiting permissions).


The following permission needs to be granted for users in order to have access to external documents:

  • OData API Canditate Export

Navigate to:

  1. Admin Center
  2. Manage Permission Roles
  3. Select the role
  4. Permission...
  5. Recruiting Permissions
  6. Grant OData API Canditate Export permission 


Manage Documents, External, external documents, grayed out, cannot select , KBA , LOD-SF-PLT-DOC , Document Management , Problem


SAP SuccessFactors HCM all versions