Symptom
External filter under Manage Documents is appearing grayed out.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
When navigating to:
- Admin Center
- Company Settings
- Manage Documents
- Expending filter Options
"External" filter is appearing grayed out as the following figure demostrates:
Cause
This is caused because the user you are accessing Manage Documents does not have permission to access external documents (which is controlled by Recruiting permissions).
Resolution
The following permission needs to be granted for users in order to have access to external documents:
- OData API Canditate Export
Navigate to:
- Admin Center
- Manage Permission Roles
- Select the role
- Permission...
- Recruiting Permissions
- Grant OData API Canditate Export permission
Keywords
Manage Documents, External, external documents, grayed out, cannot select , KBA , LOD-SF-PLT-DOC , Document Management , Problem