SAP Knowledge Base Article - Public

2699724 - Welcome SMS does get sent to the candidates on External Career site when candidate creates account - Recruitment Management

Symptom

Welcome SMS trigger has  been configured in the instance along with "Email trigger", but when a candidate creates an account in the career site , the  email gets trigged to the candidate , however the sms does not gets triggered.

Environment

 SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Go-to any career-site of customer instance.
  2. Go-to any open jobs posted, and click on apply.
  3. Go-to "Create Account" and fill all the details including mobile number.
  4. The SMS configured in "Welcome Candidate" notification does not send any SMS to candidate.

Cause

This is expected behavior.

Resolution

BizX cannot trigger any SMS to the candidate unless there is an explicit acceptance by the candidate that he/she is okay to receive the SMS.


Reason : BizX should not be sending SMS to candidate unless candidate himself opts-in to start receiving SMS notifications.
This acceptance from candidate is currently captured from the Candidate Profile only, which can be done after the account has been created.

Keywords

 SMS, RCM, Candidate , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors Recruiting 1511 ; SAP SuccessFactors Recruiting 1602 ; SAP SuccessFactors Recruiting 1605 ; SAP SuccessFactors Recruiting 1608 ; SAP SuccessFactors Recruiting 1611 ; SAP SuccessFactors Recruiting 1702 ; SAP SuccessFactors Recruiting 1705 ; SAP SuccessFactors Recruiting 1708 ; SAP SuccessFactors Recruiting 1711 ; SAP SuccessFactors Recruiting 1802 ; SAP SuccessFactors Recruiting 1805 ; SAP SuccessFactors Recruiting 1808 ; SAP SuccessFactors Recruiting 1811 ; SuccessFactors Recruiting 1207 ; SuccessFactors Recruiting 1210 ; SuccessFactors Recruiting 1302 ; SuccessFactors Recruiting 1305 ; SuccessFactors Recruiting 1308 ; SuccessFactors Recruiting 1311 ; SuccessFactors Recruiting 1402 ; SuccessFactors Recruiting 1405 ; SuccessFactors Recruiting 1408 ; SuccessFactors Recruiting 1411 ; SuccessFactors Recruiting 1502 ; SuccessFactors Recruiting 1505 ; SuccessFactors Recruiting 1508