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SAP Knowledge Base Article - PreviewSymptom
When entering a Serial ID XYZ (XYZ represents the number of the Serial ID) in the ticket, the value help does not return the uniquely selected product record and the error message is displayed: "Serial ID XYZ is not unique. Please enter a Product.".
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Serial ID; Unique; Product ID; Ticket; Creation; QC; Error; Not Unique; Product , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-IBA , Installed Base Data Management , Problem
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