SAP Knowledge Base Article - Public

2699757 - [SF MOB] - Approve button missing from the Mobile App


Approver unable to see the Approve button in the Mobile App even with all the required fields populated.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. Your user is an approver on a Job Requisition
  2. Go to the Mobile App and try to Approve the Job Requisition
  3. The Approve button is not available



Customer has set white color for background color AND font color thus causing the button not to be visible.


Please use two different colors for background color and font color by going to Theming options in Admin Center.

Admin needs to login and go to Admin Center > Enable Mobile Features

Admin can find Theming feature; on the right side of "Theming" menu, there is a cog (gear type) icon. Click it to show the theming settings.



Approve; button; missing; Mob; application , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem


SAP SuccessFactors Recruiting 1802