SAP Knowledge Base Article - Public

2699814 - SAP_COM_0200 Service Channel Could Not Be Opened


  • Service channel connection fails with the error:
    • Service channel could not be opened
  • In the the SCC Logs there is also an error:
    • Unable to establish forwarding tunnel
    • Invalid status of handshake response: 401 Unauthorized



Reproducing the Issue

This may happen while going through the SAP_COM_0200 configuration guide


This can be caused by an issue with the communication system, arrangement, or user


  1. Make sure the "Host Name" for the communication system is for the SAP Cloud Platform account
    • Examples are,, (depending on the SAP Cloud Platform Region), etc.
  2. The user specified for the outbound communication user for the communication system and arrangement needs to be a user from the SAP Cloud Platform system that has administration or cloud connector admin access
    • One example would be your S-User ID if this is an administrator in the SAP Cloud Platform

See Also

2697737 - Service channel could not be opened


SAP Cloud Connector , KBA , BC-SRV-APS-COM , Maintain Communication System and Arrangement , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , How To


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