2699817 - Workflow Rule Not Working for Social Media Activity

You have setup a wofklow rule to react on Social Media activity, but it is not working.

SAP Cloud for Customer

Social Media events are chaining events. Worfklow Rules are not enabled to react on chaining events due to its complexity and it may lead to recursion issues and hence endless events.

This is the current expected system behavior.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Workflow Rules ; Social Media ; Twitter ; Facebook ; , KBA , LOD-CRM-SRP-WKF , Ticket Workflow , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions