SAP Knowledge Base Article - Preview

2699817 - Workflow Rule Not Working for Social Media Activity

Symptom

You have setup Wofklow Rule XYZ (XYZ represents the Worfklow Rule description) to react on Social Media activity but it is not working.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Workflow Rules ; Social Media ; Twitter ; Facebook ; , KBA , LOD-CRM-SRP-WKF , Ticket Workflow , How To

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