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SAP Knowledge Base Article - PreviewSymptom
When logging on to the CRM Web UI in a non-IC role, you open an email with buttons which are greyed out (For example; forward, reply, reply all, send)
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
KBA , CRM-IC-CHA-EMA , E-Mail Integration , Problem
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