SAP Knowledge Base Article - Public

2700333 - Marketing Permissions is not Available for Type Letter


You are looking for the functionality "Opt Out" while working with the Type Letter for Campaigns.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work center.
  2. Click on Contacts.
  3. Open the Contact XYZ (XYZ represents the name of the Contact).
  4. Go to Marketing Permissions facet.
  5. Result: You are not able to add the type Letter in Marketing Permissions.


This is the system behavior, we currently do not offer Marketing Permissions for Letter in Cloud for Customer.There is already an idea submitted in our channels and it is current under view by SAP Product Management.


Marketing Permissions ; Letter ; Campaign , KBA , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-MKT-CNT , Marketing Content Editor , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions