Symptom
You can delete completed visits.
Environment
SAP Cloud For Customer
Reproducing the Issue
- Go to Visits work center
- Select Visits view
- Search for visit XYZ (XYZ represents visit id) with status: Completed
- Go to Actions and select Delete
Cause
The Delete action for completed visits is enabled if the scoping question "Do you want to prevent the deletion of completed visits?" is selected.
Resolution
- Go to the Business Configuration work center
- Go to the Implementation Projects view
- Select and Edit Project Scope
- Go to Questions, step 4
- Select and expand Sales > Account and Activity Management > Activity Management
- Select the question "Do you want to prevent the deletion of completed visits?"
- Select Save
Keywords
visits, delete, completed visit, sales, , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public