Symptom
You can delete completed visits.
Environment
SAP Cloud For Customer
Reproducing the Issue
- Go to the Visits work center.
- Choose the Visits view.
- Search for visit XYZ (XYZ represents visit id) with status: Completed.
- Under Actions, you can see that the Delete icon is enabled.
Cause
The Delete action for completed visits is enabled if the scoping question "Do you want to prevent the deletion of completed visits?" is selected.
Resolution
- Go to the Administration work center.
- Go to the Implementation Projects view.
- Click on Edit Project Scope.
- Go to the tab 4.Questions.
- Unfold these sections: Sales > Account and Activity Management > Activity Management
- Select the question "Do you want to prevent the deletion of completed visits?"
- Save the project changes.
Keywords
visits, delete, completed visit, , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions