SAP Knowledge Base Article - Public

2700367 - You are able to delete Completed Visits

Symptom

You can delete completed visits.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to Visits work center
  2. Select Visits view
  3. Search for visit XYZ (XYZ represents visit id) with status: Completed
  4. Go to Actions and select Delete

Cause

The Delete action for completed visits is enabled if the scoping question "Do you want to prevent the deletion of completed visits?" is selected.

Resolution

  1. Go to the Business Configuration work center
  2. Go to the Implementation Projects view
  3. Select and Edit Project Scope
  4. Go to Questions, step 4
  5. Select and expand Sales > Account and Activity Management > Activity Management
  6. Select the question "Do you want to prevent the deletion of completed visits?"
  7. Select Save

Keywords

visits, delete, completed visit, sales,  , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions