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SAP Knowledge Base Article - PreviewSymptom
After end the chat interaction, you can see the chat transcript in activity clipboard of interaction record, but there is no link to navigate to transcript detail.
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
chat, chat entry, disappear, link not working , KBA , CRM-IC-CHA-CHT , Chat Integration , Problem
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