SAP Knowledge Base Article - Public

2700760 - Next Panel Shows White/Blank Screen - Onboarding 1.0


Onboarding panel shows a blank screen and the new hire / hiring manager is unable to complete the activity.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

2700760 2018-10-03_10-42-00.png


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding > Process
  2. Select the affected process and create a new activity;
  3. Enter all needed details until it reached affected panel;
  4. White or blank screen shows.


Duplicated keys in the panel settings. The key and the display key should not have the same name.


  1. Navigate to SAP SuccessFactors HCM > Onboarding > Setting > Panels;
  2. Select the affected process in the left column and click the affected panel
  3. Cross check every item in the panel and ensure that keys are not repeated

    Highlighted Incorrect Configuration

    2700760 2018-10-03_10-41-33.png

    Highlighted Correct Configuration

    2700760 2018-10-03_10-42-38.png



Duplicated, keys, Panels, Onboarding, 1.0 , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Onboarding