SAP Knowledge Base Article - Preview

2700931 - Customer Defaults With Serial ID In Offline Mode

Symptom

While creating Ticket in Offline Mode and on entering Serial ID onto Ticket, the customer data gets defaulted


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Environment

SAP Cloud For Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Serial ID, Customer, Ticket, Offline , KBA , offline , ticket , customer , serial id , LOD-CRM-SRP , Service Request Processing , Problem

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