2700931 - Customer Defaults With Serial ID In Offline Mode

While creating Ticket in Offline Mode and on entering Serial ID onto Ticket, the customer data gets defaulted

SAP Cloud For Customer

Start the Application in Offline Mode

1. Go to Service Work Center
2. Then to Ticket View
3. Click on Quick Create icon to create new ticket
4. Now enter the valid Serial ID

Upon entering this Serial ID, customer data field is defaulted

This is the Standard Sytem Behavior for ticket in Offline Mode

Valid Customer gets automatically fetched, based on the mapped Serial ID for the corresponding customer, this is the designed system behavior. But when this ticket is synchronized to Online, the customer data field determination happen if there is a maintainence of Determination rules for Account Party Role.

Serial ID, Customer, Ticket, Offline , KBA , offline , ticket , serial id , customer , LOD-CRM-SRP , Service Request Processing , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions