2701230 - Customer Language Field Not Replicated in Ticket Object Worklist (OWL) for Accounts

Symptom

Prerequisite: 'Language' field have been maintained for account, corresponding contacts and individual customers in master data.

In Ticket Object Worklist (OWL), 'Customer Language' field is replicated from 'Language' maintained for individual customers; but no value for accounts.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808

Keywords

Ticket, Customer Language , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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