SAP Knowledge Base Article - Preview

2701441 - Hiding the "Default" Monitoring Template from the user in SAP Contact Center

Symptom

  • Business requires that users with Online Monitoring "OM" rights don't have access to the "Default" Monitoring Template
  • This is currently no possible as there is no options to hide or remove the "Default" Monitoring Template in the System Configurator


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, template, Oline Monitoring, deleting default , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.