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SAP Knowledge Base Article - PreviewSymptom
You have configured an e-mail notification that contains a deep link URL for directly navigating to a Ticket, but it opens the Ticket in HTML5 client instead of Fiori client, which is setup as the default client for your user.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-WKF , Workflow , How To
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