SAP Knowledge Base Article - Public

2702132 - Unable to Reward User


User is unable to Reward a User


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP SuccessFactors Spot Awards
  • Rewards and Recognition

Reproducing the Issue

  1. Select Compensation from menu 
  2. Select Rewards &Recognition
  3. Select Recognize & Reward Someone
  4. Choose Employee
  5. Click Next
  6. Choose Category
  7. Click Next
  8. Choose Level
  9. Click Next
  10. Confirm Award Selections
  11. Click Next
  12. Enter Details - Required
  13. Click Next
  14. Click Submit...See attached error


Level was Read-Only - hence award submission was failing.

Changed the level field from Readonly to Editable - After the change, it started Working as expected.

  1. Access system
  2. search Configure Object Definitions
  3. Go te "level"
  4. Change level to "Editable" 



SF, success factors, Unable to reward, Rewards and Recognition , KBA , LOD-SF-RNR , Reward and Recognition , Problem


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