Symptom
User is unable to Reward a User
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors Spot Awards
- Rewards and Recognition
Reproducing the Issue
- Select Compensation from menu
- Select Rewards &Recognition
- Select Recognize & Reward Someone
- Choose Employee
- Click Next
- Choose Category
- Click Next
- Choose Level
- Click Next
- Confirm Award Selections
- Click Next
- Enter Details - Required
- Click Next
- Click Submit...See attached error
Resolution
Level was Read-Only - hence award submission was failing.
Changed the level field from Readonly to Editable - After the change, it started Working as expected.
- Access system
- search Configure Object Definitions
- Go te "level"
- Change level to "Editable"
Keywords
SF, success factors, Unable to reward, Rewards and Recognition , KBA , LOD-SF-RNR , Reward and Recognition , Problem
Product
SAP SuccessFactors HCM suite all versions