SAP Knowledge Base Article - Preview

2704238 - Tickets GDPR Not Available for Employee Support

Symptom

When trying to remove confidential data for Employee Support tickets, the option Depersonalize is not available.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

GDPR; Confidential; Tickets; Employee Support; Depersonalize , KBA , LOD-CRM-SRP , Service Request Processing , How To

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