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2704288 - getting segmentation fault when installing SAP ASE

Symptom

  • srvbuildres running into segmentation fault
  • dataserver process running into segmentation fault
  • backupserver process running into segmentation fault
  • srvbuildres -r PDS.rs
    Building SAP Adaptive Server Enterprise 'PDS':
    Writing entry into directory services...
    Directory services entry complete.
    Building master device...
    sh: line 1: 29867 Segmentation fault $SYBASE/$SYBASE_ASE/bin/dataserver -d/sybase/db_devices/master.dat -b36M -z2K -sPDS -e$SYBASE/logs/PDS.log -c$SYBASE/$SYBASE_ASE/PDS.cfg -M$SYBASE/$SYBASE_ASE -N$SYBASE/$SYBASE_ASE/sysam/PDS.properties > /tmp/sb6whDgr 2>&1
    Task failed
    Server 'PDS' was not created.
  • Another issue is reported when starting ASE instance or executing dataserver -v.
    Segmentation fault is raised in pthread_getattr_np() in libpthread.so and the stack trace from gdb command shows that pthread_getattr_np() is called from getmainthreadstack() -> initStackForThread() in /opt/cylance/desktop/cymemdeflinux_x64.so shared library.


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Environment

SAP Adaptive Server Enterprise (ASE) 

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

ANTI VIRUS, Cylance, cymemdeflinux_x64.so, ANTI-VIRUS, Antivirus, backupserver, dataserver, sybase backups, dump database, load database , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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