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SAP Knowledge Base Article - PreviewSymptom
The tracking of E-mail and Messaging Activities triggered by Workflow Rules does not work for Tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Tickets E-Mail SMS Workflow Rule Activity Linked Document Flow , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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