2704754 - "Could not retrieve data for this user" - Succession Org Chart Error when Accessing Some Users

Error displayed for Users when accessing some users in Succession Org Chart.

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**

• SAP SuccessFactors Succession Management
• SAP SuccessFactors Succession Org Chart

User accesses Succession Org Chart, but receives an error message when accessing certain users.

"Could not retrieve data for this user. Please try again later, or notify support (with the error information of errorID=[number]-[number]-[number]-[number]-[number], timpestamp=YYYY-MM-DDThh:mm:ss.[number]-9999, and the version information from the current screen) if the issue keeps occurring."

This Error can be caused by an issue with the Bench Strength within Picklists.

Example: Bench Strength status is set to ‘OBSOLETED’ or ‘DELETED’

1. Admin Center > Picklist Management
2. Export all Picklists
3. Filter by Picklist name ie. Bench Strength
4. Set Status to ‘Active’
5. Re-import the adapted file.

Note: This may also apply to other picklists

Succession Org Chart, Error message, Picklists, obsoleted, deleted, picklist , KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem

SAP SuccessFactors Succession & Development all versions