Symptom
E-Verify activity reassigned to a different user even though expected assignee is a hiring manager or recruiter
Environment
SAP SuccessFactors Onboarding - All Versions
Cause
Expected assignee does not have correct permissions to take activity or activity step permission is missing
Resolution
Confirm the Assignee's Mapped Group
- Navigate to SAP SuccessFactors HCM > Onboarding > Security > Assign Groups to Users
- Search the affected assignee and find the mapped groups
Confirm the Groups Activity Permission
- Navigate to SAP SuccessFactors HCM > Onboarding > Security > Groups
- Find the group where user is mapped to and verify if the E-Verify activity and steps are assigned
Grant E-verify Activity Permission
- Navigate to SAP SuccessFactors HCM > Onboarding > Security > Groups
- Find the group where user is mapped to and select it, Assign action button will show
- In the upper left corner hover the cursor in the text 'Select Process>>' and pick E-Verify Process
- Grant the assignee activity step permission and WQ Monitoring in PHV, NES, OS, and SGN Steps
- Click Apply Changes to reflect update
Keywords
E-Verify, EVerify, Permission, Permissions, Activity Step Permission, Reassigned, Re-assigned, Random User, reassigment, re-assignment, randomly , KBA , LOD-SF-OBD-EVF , e-Verify , LOD-SF-OBD , Onboarding , Problem
Product
SAP SuccessFactors Onboarding