SAP Knowledge Base Article - Preview

2704804 - Are Technical Communication Users created and maintained the same as regular S-user IDs - SAP for Me

Symptom

  • What is the difference between a Technical Communication User and a regular S-user ID?
  • Technical Communication User unable to logon SAP for Me
  • Technical Communication User not able to log into portal
  • Technical Communication User works fine in Support Hub Connectivity but cannot log into SAP Support Portals
  • Technical Communication User can't log into SAP websites
  • Cannot access SAP sites with Technical Communication S-user ID
  • Support Hub User ID unable to log into support portal
  • Login Error: Sorry, we could not authenticate you. Try again.
  • Created S-user ID in the Support Hub Communication application
  • Support Hub Communication User created successfully but not able to log into sites
  • Can't log into portal with S-user ID created in the Support Hub Communication application


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Environment

Product

SAP Solution Manager 7.2

Keywords

P1 system, P2, User Management, Tech User, Solman 7.2, Technical User, log into https://rapid.sap.com , SAP Support Portal , 401 error , Technical Communication User, Support Hub User, Tech User ID, SAP Cloud Platform, tenant, , KBA , XX-SER-FORME , SAP for Me , Problem

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