SAP Knowledge Base Article - Preview

2705413 - [Onboarding 1.0]Error: 'Unable to initiate onboarding process. Reason: Unknown Error.'

Symptom

  • When trying to onboard a candidate, the following error is received: 'Unable to initiate onboarding process. Reason: Unknown Error.' 
  • In the back-end logs (only accessible by SAP SuccessFactors Cloud Product Support), the following error is present 'Error in KMS: [Manager and HR Manager Fields are empty]' and 'ONB_SAVE_CANDIDATE_INFO_ERR'.


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Environment

  • SAP SuccessFactors Recruiting
  • SAP SuccessFactors Onboarding 1.0

Product

SAP SuccessFactors Onboarding all versions

Keywords

Initiate Onboarding; HiringManager; HRManager , KBA , #sfobdintrcmunabletoinitiateuerr , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem

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