SAP Knowledge Base Article - Public

2705466 - RH_SFI_SYNCH_METADATA: Technical error: Receiving list of SFObjects from SFSF failed

Symptom

When running report  RH_SFI_SYNCH_METADATA, you get any of the below errors:

Error retrieving data for SFSF compensation group IDs
Technical error: Receiving list of SFObjects from SFSF failed
Error retrieving data for SFSF compensation ad hoc reports
Technical error: Receiving list of SFObjects from SFSF failed
Error retrieving data for SFSF recruiting ad hoc reports
Technical error: Receiving list of SFObjects from SFSF failed

In SXMB_MONI you see error:

FAILED_AUTHENTICATIONLogin failure due to the invalid company!

If you use HCI, you see the same error while executing a payload trace in transaction SRTUTIL.

Environment

  • Integration Add-On for SAP ERP HCM and SuccessFactors HCM Suite
  • Integration Scenario for Compensation
  • Integration Scenario for Recruiting

Reproducing the Issue

Run report RH_SFI_SYNCH_METADATA with any of the select options.

Cause

The end point URL for the SFAPI is wrong in the middleware configuration.

Resolution

Please refer to KBA article 2215682 - Successfactors API URLs for different Data Centers. There you can find the end point URL that you have to enter, depending on your DC, in your communication channel (if you use PI as middleware) or in the receiver configuration of your artifact (if you are using HCI).

Keywords

HRSFI_SYNCH_METADATA , KBA , PA-SFI-TM , Integration with SuccessFactors BizX Talent Management , Problem

Product

SAP SuccessFactors HCM Core 1808