Symptom
When running report RH_SFI_SYNCH_METADATA, you get any of the below errors:
Error retrieving data for SFSF compensation group IDs
Technical error: Receiving list of SFObjects from SFSF failed
Error retrieving data for SFSF compensation ad hoc reports
Technical error: Receiving list of SFObjects from SFSF failed
Error retrieving data for SFSF recruiting ad hoc reports
Technical error: Receiving list of SFObjects from SFSF failed
In SXMB_MONI you see error:
FAILED_AUTHENTICATIONLogin failure due to the invalid company!
If you use HCI, you see the same error while executing a payload trace in transaction SRTUTIL.
Environment
- Integration Add-On for SAP ERP HCM and SuccessFactors HCM Suite
- Integration Scenario for Compensation
- Integration Scenario for Recruiting
Reproducing the Issue
Run report RH_SFI_SYNCH_METADATA with any of the select options.
Cause
The end point URL for the SFAPI is wrong in the middleware configuration.
Resolution
Please refer to KBA article 2215682 - Successfactors API URLs for different Data Centers. There you can find the end point URL that you have to enter, depending on your DC, in your communication channel (if you use PI as middleware) or in the receiver configuration of your artifact (if you are using HCI).
Keywords
HRSFI_SYNCH_METADATA , KBA , PA-SFI-TM , Integration with SuccessFactors BizX Talent Management , Problem