2705938 - Tokens Displaying in Offer Letter - Recruiting

When generating an Offer Letter tokens pointing to fields that are empty remain as placeholders in the Offer Letter (preview and sent).

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SAP SuccessFactors Recruiting Management

1. Create an Offer Letter and do not associate any values to the token.
2. Preview the Offer Letter.
3. Notice the page loads with the unresolved tokens.
4. Send the Offer Letter and it will also show the unresolved tokens.

See the example below:

• After setting up the offer letter to your satisfaction, click the Next Step button to preview the offer letter:

• Notice the preview page loads with the tokens unresolved.
• When sending the offer with some tokens still unresolved, they will also show as above.
  
  

Working as designed, if the field value is empty and token is used, in the offer letter preview and the offer letter sent to candidates the token NOT will resolve and the token placeholder [[Token_Name]] will be shown instead in either offer letter preview and the offer letter sent to candidates. This allows the user to know those tokens that doesn't have a value before sending the offer and necessary actions can be made (eg. filling up the field or removing the token). 

Please note when using Dymanic Token (Conditional paragraphs) this is not the case. If the conditions are not met, no extra spacing/new line will be added. 

2104613 - FAQ: Offer Letters and Offer Detail - Recruiting Management

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