Symptom
When generating an Offer Letter tokens point to fields that are empty while the placeholder remains in the Offer Letter.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
-
Create an Offer Letter and do not associate any values to the token
- Preview the Offer Letter
- Notice the page loads with the unresolved tokens.
- Sent the offer letter the tokens disspear.
Cause
This is expected behavior when previewing the Offer Letter that the tokens donot disappear.
Resolution
See the example below:
- After setting up the offer letter to your satisfaction, click the Next Step button to preview the offer letter:
- Notice a preview page loads with the tokens unresolved.
- If the value for the field associated to the token is blank, the token will remain as a reminder to the user it should be manually replaced or the data should be filled into the field before generating a letter.
Keywords
disppear, unresolved, tokens, email, resolved, placeholder, offer letter, rendering , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions