SAP Knowledge Base Article - Public

2705938 - Tokens Displaying in Offer Letter - Recruiting Management

Symptom

When generating an Offer Letter tokens pointing to fields that are empty remain as placeholders in the Offer Letter (preview and sent).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create an Offer Letter and do not associate any values to the token.
  2. Preview the Offer Letter.
  3. Notice the page loads with the unresolved tokens.
  4. Send the Offer Letter and it will also show the unresolved tokens.

Cause

This is a product issue.

Resolution

See the example below:

  • After setting up the offer letter to your satisfaction, click the Next Step button to preview the offer letter:

Preview_Offer_ Letter.png

  • Notice the preview page loads with the tokens unresolved.
  • When sending the offer with some tokens still unresolved, they will also show as above. This is a defect.

Working as designed, if the field value is empty and token is used, in the offer letter preview and the offer letter sent to candidates the token will resolve to an empty space and the token placeholder [[Token_Name]] will NOT be shown in either offer letter preview and the offer letter sent to candidates.

See Also

2104613 - FAQ: Offer Letters and Offer Detail - Recruiting Management

Keywords

disappear, unresolved, tokens, email, resolved, placeholder, offer letter, rendering , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions