When accessing the user's job Role in Career Worksheet, an error message is shown in the "Competencies" section:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Career Development Planning
Reproducing the Issue
- On Development Plan page, go to Career Worksheet;
- Select a job role, to display the Competencies associated to the role;
- An error message is displayed:
"An application error occurred. Please try again later, or notify support (with the error information of errorId=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX, timestamp=YYYY-MM-DDTHH:MM:SS.MSS-XXXX, and the version information from the current screen) if the issue keeps occurring."
The background element preferredNextMove is directly related to the field title. If this field is not configured for the element or removed, the template may not load properly and an application error may occur in Career Worksheet, as title is a mandatory field.
In the Career Worksheet, you can include a checkbox on each future role, which will allow users to specify the role as a Career Interest in their Employee Profile. To enable this feature, the instance must have preferredNextMove specified in the background-element tag defined in the XML code of your instance.
The field title in the data-field tag is mandatory, and it must be included in the background-element. Any additional data-field tags may also be present, but not set as mandatory. Only title is a mandatory field for this element.
To complete tasks in the XML code of your instance (Data Model), contact your Implementation Partner. If you are no longer working with an Implementation Partner, contact SAP Cloud Support, by opening an incident under component LOD-SF-CDP-CW (Career Worksheet).
Partner & Cloud Support Only:
Below is an example of configuration for preferredNextMove element:
<background-element id="preferredNextMove" type-id="16">
Note: The field(s) must have a lowercase letter as the initial letter of the ID and it cannot be uppercase. For example the ID must be 'title' and if you label it as 'Title' you will receive the same error on the Career Worksheet.
application error, CW, competency, competencies, issue, preferredNextMove, my job roles , KBA , LOD-SF-CDP-CW , Career Worksheet , LOD-SF-CDP-SYS , System Performance , Problem