2706431 - Career Worksheet Competencies Error: An application error occurred. Please try again later, or notify support

When selecting a job role in Career Worksheet, the competencies section shows an error:

An application error occurred. Please try again later, or notify support (with the error information of errorId=XX, timestamp=XX, and the version information from the current screen) if the issue keeps occurring.

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SAP SuccessFactors Career Development Planning

1. Log in to system
2. Navigate to Home dropdown > Development
3. Select the Career Worksheet tab
4. Select My Job Roles
5. Select Job Roles I'm Considering
6. Select a job role
7. In the Competencies section, receive the error

• The preferredNextMove background-element does not have the title field configured
• A field with the preferredNextMove background-element has a field with a capital letter i.e., Title
• A development plan has not been loaded

Note Before Proceeding:

All solutions below require access to Provisioning. As a customer, you do not have access to Provisioning. Please engage a Certified Partner to assist with this configuration. If you do not have a Certified Partner, you can look for one using SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud].

The preferredNextMove background-element does not have the title field configured

Please adjust the configuration as mentioned in Implementing and Managing Career Development Planning - Configuring Links to Preferred Next Move in People Profile.

A field with the preferredNextMove background-element has a field with a capital letter i.e., Title

Please adjust the configuration as mentioned in Implementing and Managing Career Development Planning - Configuring Links to Preferred Next Move in People Profile.

A development plan has not been loaded

You do not need to use the Development Plan feature or grant access to it, but a development plan must be loaded. Please review Implementing and Managing Career Development Planning - Configuring Templates for more information and steps on how to load a development plan.

• Implementing and Managing Career Development Planning - Configuring Links to Preferred Next Move in People Profile
• Implementing and Managing Career Development Planning - Enabling Career Development Planning in Provisioning
• Implementing and Managing Career Development Planning - Configuring Templates

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