SAP Knowledge Base Article - Public

2706431 - Error message when clicking to display the job roles' competencies on Career Worksheet - Career Development Planning

Symptom

When accessing the user's Job Role in Career Worksheet, an error message is shown in the "Competencies" section:

preferredNextStep.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Career Development Planning

Reproducing the Issue

  1. On Development Plan page, go to Career Worksheet;
  2. Select a job role, to display the Competencies associated to the role;
  3. An error message is displayed:

"An application error occurred. Please try again later, or notify support (with the error information of errorId=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX, timestamp=YYYY-MM-DDTHH:MM:SS.MSS-XXXX, and the version information from the current screen) if the issue keeps occurring."

Cause

1. The background element preferredNextMove is directly related to the field title. If this field is not configured for the element or removed, the template may not load properly and an application error may occur in Career Worksheet, as title is a mandatory field.

2. Career Development Planning has not been fully enabled in Provisioning

Resolution

1. In the Career Worksheet, you can include a checkbox on each future role, which will allow users to specify the role as a Career Interest in their Employee Profile. To enable this feature, the instance must have preferredNextMove specified in the background-element tag defined in the XML code of your instance.

The field title in the data-field tag is mandatory, and it must be included in the background-element. Any additional data-field tags may also be present, but not set as mandatory. Only title is a mandatory field for this element.

To complete tasks in the XML code of your instance (Data Model), contact your Implementation Partner. If you are no longer working with an Implementation Partner, contact SAP Cloud Support, by opening an case under component LOD-SF-CDP-CW (Career Worksheet).

Partner & Cloud Support Only:

Below is an example of configuration for preferredNextMove element:

<background-element id="preferredNextMove" type-id="16">
<label>Preferred Next Move</label>
<data-field id="title" field-name="vfld1" required="true" max-length="4000">
<label>Title</label>
</data-field>
<data-field id="relocPref" field-name="vfld2" max-length="4000">
<label>Relocation Preferences</label>
</data-field>
</background-element>

Note (i): The field(s) must have a lowercase letter as the initial letter of the ID and it cannot be uppercase. For example the ID must be 'title' and if you label it as 'Title' you will receive the same error on the Career Worksheet.

2. Ensure that "CDP Full (Development Plan)" and "Enable Development Plan V12" have been enabled along with a Development Plan uploaded.

Note(ii): You do not need to use the Development Plan feature or grant users access to it, but the feature must be enabled and a Development Plan uploaded.



See Also

2221615 - Career Worksheet: "Unexpected error" when selecting "Make public in Live Profile" option - Career Development Planning

Keywords

application, error, CW, competency, competencies, issue, preferredNextMove, my, job, roles, current, issue, display, career, jdm, jpb, code , KBA , LOD-SF-CDP-CW , Career Worksheet , Problem

Product

SAP SuccessFactors Succession & Development all versions