SAP Knowledge Base Article - Public

2706435 - "Cannot find datacenter associated to the company" error when accessing Recruiting Posting

Symptom

Error message saying "cannot find datacenter associated to the company" when trying to access the Recruiting Posting in RCM.

Environment

SAP SuccessFactors Recruiting Posting

Reproducing the Issue

  1. Admin Center
  2. Click "Manage Recruiting Posting"
  3. Get the error message "Cannot find datacenter associated to the company 'company ID'"

Cause

This happens when Recruiting Posting account is not created yet or is created (provisioned) with another company ID, or users are not synchronized.

Resolution

(Requires partner engagement)

To investigate further why “cannot find datacenter associated to the company” error appeared on the system, please check the settings in Provisioning first and the correct Recruiting Posting Base URL is selected (Production or Preview Environment).

It is also important to verify that:

  • All the options have been set (see SAP Knowledge Base Article 2654879)
  • Users are synchronized (see SAP Knowledge Base Articles 2770243 and 3151632)

For further reference, please review the Implementation guide on SAP Help Portal or the articles in the "See Also" section. If the issue persists, please submit a SAP For Me ticket under LOD-SF-RPO component.

See Also

2654879 - SSO activation process - Recruiting Posting

2686521 - Provisioning settings for Recruiting Posting SSO implementation - Recruiting Posting

2770243 - Recruiting Posting users synchronization frequency

3151632 - New Manual User Synchronization in Recruiting Posting

Keywords

Recruiting Posting, SSO, integration configuration, datacenter, error, cannot find, activation, rpo, users synchronization , KBA , LOD-SF-RPO-IFC , Interface Creation (SSO Activation) , Problem

Product

SAP SuccessFactors Recruiting Posting all versions