SAP Knowledge Base Article - Public

2706435 - "Cannot find datacenter associated to the company" error when accessing Recruiting Posting

Symptom

Error message saying "cannot find datacenter associated to the company" when trying to access the Recruiting Posting button in RCM.

Environment

SAP SuccessFactors Recruiting Posting

               Integration type: SSO integration

Reproducing the Issue

  1. Admin Center
  2. Click "Manage Recruiting Posting "
  3. Get the error message

Cause

System expected behavior based on current client settings. Cannot set non-productive instances in the RPO production system.

Resolution

(Requires partner engagement)

To investigate further why “cannot find datacenter associated to the company” error appeared on the system, please check the settings in Provisioning first:

  • In "Company Settings" make sure that the checkbox "Enabled Recruiting Posting" is checked, and the correct Recruiting Posting Base URL is selected (production or test URL format).

It is important to mention that legacy RPO-RMK integrations will not have "Enabled Recruiting Posting" checked in Provisioning. This setting will only be checked for new RPO-RCM integrations. For further reference, please review the Implementation guide on SAP Help Portal or the articles in the "See Also" section. If the issue persists, please submit a Launchpad ticket under LOD-SF-RPO component.

It is also important to verify if the SSO implementation (preview or production) has been requested and confirmed by Recruiting Posting Support and if all the options have been set (see SAP Knowledge Base Article 2654879).

See Also

2654879 - SSO activation process - Recruiting Posting

2686521 - Provisioning settings for Recruiting Posting SSO implementation - Recruiting Posting

Keywords

Recruiting Posting, SSO, integration configuration, datacenter, error, cannot find, activation, rpo , KBA , LOD-SF-RPO-INT , Integration & Int Services with RCM, EC etc , LOD-SF-RPO-IFC , Interface Creation (SSO Activation) , Problem

Product

SAP SuccessFactors Recruiting Posting all versions