SAP Knowledge Base Article - Public

2707270 - Tracking Details Not Showing Service Orders For Registered Product


When you open the Tracking tab for a Registered Product, you cannot see Service Orders.


SAP Business ByDesign

Reproducing the Issue

  1. Open the Service Entitlements Workcenter.
  2. Navigate to the Registered Products view.
  3. Open Registered Product ABC (ABC represents the Registered Product ID).
  4. Navigate to the Tracking tab.
  5. You cannot see Tracking Details on Service Orders.


  • The selected Serial Number Profile is "Mandatory on all Logistics & Production Processes".
  • For this profile only tracking data is displayed for outbound deliveries with the use of relevant serial numbers.
  • You can use another Profile, e.g. Mandatory on Transfer to/from Customers or Optional Serial Number.
  • This is the expected System behaviour.


  1. Open Registered Product ABC.
  2. Open the related material, that this Registered Product is based on.
  3. In the General Tab, you can find Serial Number Profile.
  4. Select Mandatory on Transfer to/from Customers or Optional Serial Number.
  5. Now the Tracking Information will include Service Orders.


Service Order, Tracking, Registered Product, Serial Number, Serviceauftrag, Seriennummer, Registriertes Produkt , KBA , SRD-CRM-SEE , Service Entitlements , Problem


SAP Business ByDesign 1808 ; SAP Business ByDesign 1811