SAP Knowledge Base Article - Public

2707558 - Adding Multiple Dependents the system will save only one per change

Symptom

When trying to add multiple Dependent or Emergency Contact records, the system is only saving the first one.

Environment

  • Employee Central
  • Dependents

Reproducing the Issue

  1. Add more than one emergency contact on emergency contact main screen
  2. Open "edit details" for one of contacts added, enter the detail into Global Information and click on Save
  3. Only the information from the emergency contact that was entered the detail will be saved, because the complete screen is closed after saving the detail screen

Cause

The system will just save Dependent / Emergency Contact global information for one employee per change. This is the expected system behavior due the system is saving the global information for this record.

Resolution

Create all dependents and save dependent information, after saving the changes add the global information for each dependent / emergency contact

Keywords

add dependent emergency contact record one save edit details , KBA , LOD-SF-EC-DPD , Dependents Management , How To

Product

SAP SuccessFactors Employee Central all versions