Symptom
When trying to add multiple Dependent or Emergency Contact records, the system is only saving the first one.
Environment
- Employee Central
- Dependents
Reproducing the Issue
- Add more than one emergency contact on emergency contact main screen
- Open "edit details" for one of contacts added, enter the detail into Global Information and click on Save
- Only the information from the emergency contact that was entered the detail will be saved, because the complete screen is closed after saving the detail screen
Cause
The system will just save Dependent / Emergency Contact global information for one employee per change. This is the expected system behavior due the system is saving the global information for this record.
Resolution
Create all dependents and save dependent information, after saving the changes add the global information for each dependent / emergency contact
Keywords
add dependent emergency contact record one save edit details , KBA , LOD-SF-EC-DPD , Dependents Management , How To
Product
SAP SuccessFactors Employee Central all versions