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2707954 - SAP Marketing - Campaign Execution creates unexpected Outbound Check Failed Interactions


You execute an email campaign in SAP Marketing. Although the campaign has 'Ignore Marketing Permissions' flagged, no email is sent. Instead the campaign creates 'Outbound Check Failed' interactions with interaction reason 'Marketing Permission Check Failed'.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Marketing Cloud Edition

SAP Marketing On-Premise from Release 1709 SP01


SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP S/4HANA Cloud 1808 ; SAP S/4HANA Cloud 1811 ; SAP S/4HANA Cloud 1902 ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud 1908


Email Campaign; SMS Campaign; Campaign Execution; Marketing Area; OUTBOUND_CHCK_FAILED; Outbound Check Failed; PERMISSION_MISSING; Marketing Permission Check Failed; Activate Marketing Area for Campaign Execution Email Kampagne; SMS Kampagne; Kampagnenausführung; Marketingbereiche; Ausgangsprüfung fehlgeschlagen; Marketing-Einwilligungsprüfung fehlgeschlagen; Marketingbereich für Kampagnenausführung aktivieren; , KBA , CEC-MKT-DM-PER , Marketing permissions , CEC-MKT-DM-IC , Interaction Contact , CEC-MKT-CPG-EXE , Campaign execution , Problem

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