SAP Knowledge Base Article - Preview

2708022 - You cannot Add an E-mail to a Lead or Opportunity via the Outlook add-in without Selecting an Account first

Symptom

You would like to add an email to a Lead or Opportunity using the Outlook add-in. However, the options Lead and Opportunity are greyed-out.

AddEmailViaOutlook.jpg


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins 1811

Keywords

outlook add-in, add, email, e-mail, lead, opportunity, account, add reference , KBA , LOD-CRM , Cloud for Customer , How To

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