SAP Knowledge Base Article - Public

2708208 - New Hire's PDF Missing in Work Queue and Available in Document Center Because of Manual Upload [Forms] - Onboarding 1.0


New hire forms showing in Document Center but unavailable in Work Queue


SAP SuccessFactors Onboarding 1.0 - All Versions


Form is uploaded directly in Document Center and is not part of process workflow.


For Live Customer(s), Implementation Partner(s), and Consultant(s)

One of the possible cause why form is showing in Document Center and not in Work Queue is due to manual upload in Document Center. For us to confirm the settings, we need to verify if the form is part of a normal workflow; see below on how to check if the PDF Form must be included in Onboarding steps.



  • Step 1: Navigate to SAP SuccessFactors HCM > Onboarding > Reference Files > Forms
  • Step 2: Under PDF Forms > View Assigned PDF Forms by Processes > Select Affected Process
  • Step 3: Find the Form using the search function, if Form is not available it is not part of the workflow it is an expected behavior


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SAP SuccessFactors Onboarding all versions