SAP Knowledge Base Article - Public

2708325 - The Account Owner is Logged in User as Default Even Though There is no Workflow Rule in Place


When you are creating a new Account, the Owner is set as the logged in user even though there is no Workflow Rule maintained.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Select the New button.
  4. The Owner field is the logged in user by default.


When you do not have Territory Management scoped in the system, the logged in user will be set as Account Owner by default. No workflow rule is needed in this case.


This is the expected system behaviour.


KBA , customers , accounts , owner , logged in user , default , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions