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SAP Knowledge Base Article - PreviewSymptom
You have integrated 3rd party Computer Telephony Integration (CTI) provider with SAP Cloud for Customer but it is not working as expected. For example, when inbound call is made, field Call From is empty and as a result caller is not recognized.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811
Keywords
CTI, Live Activity, Parameters, Adapter , KBA , LOD-CRM-LA , Live Activity , How To
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