2708467 - Error Message: Account Determination is Missing for Item Type Internal Service Provision

You try to post the Sales Orders from unposted source documents, but the system gives the following error message:

Account determination is missing for item type Internal Service Provision. Specify account determination in chart of accounts Global Chart of Accounts and account determination profile <PQR>. Column Path Costs->Service->Debits for Internal Services, Item Type Internal Service Provision.

SAP Business ByDesign

(Or)

1. Go to General Ledger work center.
2. Go to the Closing Cockpit view.
3. Go to Source Documents sub-view.
4. Search for your Source Document ID, in this case the Source Document is Sales Order.
5. Choose View Business Transaction, you can see the same error message: Account determination is missing for item type Internal Service Provision.

The reason is that you have not maintained the Account Determination Group for Services. You can view Account Determination Group for particular service by following the below steps:

1. Go to the Cost and revenue work center.
2. Go to the Service view.
3. Search for the Service ID:123(123 represents the service id).
4. Click on Edit tab.
5. Click on View all button.
6. Navigate to Valuation tab.
7. You can view the Account Determination Group XYZ (XYZ represent the account determination group)

You need to check if the G/L account is maintained for combination of Account Determination Group for Customers and Account determination Group for Services.

1. In Business Configuration find and open the Charts of Accounts, Financial Reporting Structures, Account Determination fine tune activity. 
2. Select Account Determination of Sales.
3. Go to the Revenues tab and select Services.
4. Here, check G/L account is maintained under Sales Revenue for the combination of Account Determination Group Commercial Sales for Customers and Account determination group for Services.

You need to maintain Account Determination Group for Services by following below steps:

1. Go to the Business Configuration work center.
2. Go to the Implementation Projects view.
3. Select the project and open activity list.
4. Open the activity Charts of Accounts, Financial Reporting Structures, Account Determination.
5. Click on View button.
6. Under Account Determination section select Costs.
7. Select your Account Determination Profile.
8. Go to the Service tab.
9. Click on Add Row button.
10. Maintain the G/L accounts for Account Determination Group for Service XYZ (XYZ represent the account determination group).
11. Click on Save and Close.

Now you are able to post the Unposted Source Document:

1. Go to General Ledger work center.
2. Go to the Closing Cockpit view.
3. Go to Source Documents subview.
4. Search for your Source Document ID, in this case the source document is Sales Order
5. Select the ID and click on Actions -> Post Business Transaction.

Account determination; services; Internal service provision; account determination group , KBA , services , account determination group , internal service provision , unposted source documents , SRD-FIN-GL , General Ledger , Problem