SAP Knowledge Base Article - Public

2708690 - When Clicking Pending Tasks in 'Onboarding Manager Activities', User is Redirected to Onboarding Dashboard [NHA] - Onboarding 1.0

Symptom

When clicking pending tasks in onboarding manager activities, user is redirected to Onboarding Dashboard instead of New Hire Activities tab

Environment

  • SAP SuccessFactors Onboarding 1.0 - All Versions
  • SAP SuccessFactors HCM (Fiori Homepage)

Reproducing the Issue

  • Step 1: Navigate to SAP SuccessFactors HCM > Homepage
  • Step 2: Click Onboarding Manager Activities
  • Step 3: User is redirected to Onboarding Dashboard

Cause

User does not have permission to view permission role of OnboardingCandidateInfo and OnboardingProcess

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s)

The reason why user is directed to Onboarding Dashboard is related to missing permission role in RBP, see below on how to assign the required permission to a role and enable the user to utilize the functionality correctly.

 

Instruction

  • Step 1: Navigate to SAP SuccessFactors HCM > Admin Center > Manage Permission Roles
  • Step 2: Find and edit the permission role of affected group of users
  • Step 3: Under General Setting, look for Miscellaneous Permissions
  • Step 4: Search for OnboardingCandidateInfo and OnboardingProcess
  • Step 5: Tick the View checkbox and click done to save
  • Step 6: Click Save Changes button to reflect the change

Keywords

Onboarding, OBD, ONB, LOD-SF-OBD, NHA, LOD-SF-OBD-NHA, New Hire Activities, OnboardingProcess, OnboardingCandidateInfo, Manage Permission Roles, RBP, Manage Permission Groups, View Permission Role, BizX, HCM, GetRBPRoleIdsByObjectTypeAndPermissionsImpl, , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SAP SuccessFactors Onboarding 1811 ; SAP SuccessFactors Onboarding 1902 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508