Symptom
It is desired to know how to configure the system to ignore special characters when performing a user search. E.g.: the user name contains characters like "Ø", "ł", "й", "д".
Environment
SAP SuccessFactors Learning
Resolution
Currently, there is not an option within the system to have the special characters ignored during the user search. The special characters should be present within the user name to match the search.
To have a different system behavior, it would be possible to have an enhancement request created for it, where the Learning Product Management team can further review and assess the requested functionality to be considered in a future release.
See Also
2090228 - How to Submit Ideas for SAP SuccessFactors Products
2281598 - How to search for user names with special characters by typing
2283764 - Updating Special Characters via Connector
2264015 - How to allow special characters in Email addresses in the LMS
Keywords
special, character, configuration, ignore, user, search, name , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem