SAP Knowledge Base Article - Public

2709148 - Unable to Make API Call - Onboarding 1.0


Receiving error when making an API call, the value returned is blank or 0000000.


SAP SuccessFactors Onboarding

Reproducing the Issue


  • Missing DataService in the back end (Super Admin)
  • Wrong DataService credentials in the back end (Super Admin)


For Live Customer(s)

The probable cause is related to data service credentials and connection; please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case.

In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2709148 - Unable to Make API Call - Onboarding 1.0
  • Component: LOD-SF-OBD-API

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Error message received when making an API call
    • [Insert error message]
    • [Insert Date and time the error is received]
  1. Permission to Correct the Data Service
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration


For Implementation Partner(s) and Consultant(s)

Please check the DataService if available in the back end of SAP SuccessFactors Onboarding, see below steps.

  1. Navigate to SAP SuccessFactors Onboarding back end > Client's Account Name
  2. Under Service Login, you may check if Login Set (DataService) is available
  3. If missing, create a task (Add Service Login)
  4. If the Service Login already exists cheack the credentials

See Also


Onboarding, OBD, ONB, LOD-SF-OBD, API, LOD-SF-API, API Call, Data Service, _WS, $WS, Unable to make a call , KBA , LOD-SF-OBD-API , Webservices & API's , Problem


SAP SuccessFactors Onboarding all versions