SAP Knowledge Base Article - Public

2709178 - Error "Could not open app. Please try again later." when opening the DVM tile - "BW Savings potential- NLS and unused infrastructure"

Symptom

Error "Could not open app. Please try again later." when opening the DVM tile - "BW Savings potential- NLS and unused infrastructure"

Environment

SAP Solution Manager 7.2

Reproducing the Issue

  1. Transaction SM_Workcenter
  2. Navigate to DVM section
  3. Click on the "BW Savings potential- NLS and unused infrastructure"" Tile

Cause

The relevant services in SICF are not activated.

Resolution

  1. Switch to Developer mode via F12.
  2. Click on the tile again.
  3. Check console area and the following error message can be seen

    failed to load 'sm/dvm/bwunused/Component.js' from /sap/bc/ui5_ui5/sap/sm_dvmbwunused/~1AD20F7FDFED5A87065CBDA9C48C218F~5/Component.js: 403 – Forbidden
    Caused by: undefined
  4. Go to T-code SICF .
  5. In servicepath insert /sap/bc/ui5_ui5/sap/sm_dvmbwunused and Execute.
  6. Under “Documentation" it will show “BW unused”, Right click and “activate”.
  7. Afterwards you may try to open the tile again. If there is the error "No System Alias found for Service '<service name>' and user '<current user>'", please refer to KBA 2527329 to add system alias for the service.

See Also

[Enter your See Also here...]

Keywords

Could not open app; DVM, BW Unused, tile, 7.2, Fiori, sm_workcenter, workcenter, application, app, sm_dvmbwunused, Could not open app, Please try again later , KBA , SV-SMG-DVM , Data Volume Management , How To

Product

SAP Business ByDesign all versions