You are running SAP Contact Center and would like to have a wrap-up timer counter displayed in CDT (Communication Desktop)
- You also have an integration with SAP CRM where the timer/counter should be displayed in the Interaction Web Client as well
- What changes should be performed to achieve this
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
- SAP Contact Center 7.0
SAP Solution Manager 7.2
SAP Contact Center, CCI, BCM, Transfer, timer, counter, count-down, CRM , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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