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SAP Knowledge Base Article - PreviewSymptom
Customer Satisfaction Survey is defined, and the Workflow is created for triggering an email to the customer when lead is created. Survey is working fine for the Tickets, but not for the Leads. Workflow designed for the Lead deliver the email to recipient, however the link in the email received does not open for responding the survey.
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Environment
SAP Cloud For Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Lead, workflow, Survey in Lead, Not Work, Individual Customer. , KBA , LOD-CRM-LM , Lead Management , Problem
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