2709798 - Sorting Sequence: Special Characters Appear Below Z

You are sorting Accounts in ascending or descending order and you notice that Account names that start with special characters like Ä or Á etc appear below Z and not along A as expected. Logging on in the language that the characters belong to does not change the behaviour.

SAP Cloud for Customer

1. Go to the Customers workcenter.
2. Go to the Accounts view.
3. In the column with the account name, click the symbol for sorting and sort in ascending order.

Result: Account names that start with special characters appear below Z.

This is due to the C4C system not passing a language parameter to the HANA DB hence HANA doesn’t recognise what language you are logged in and puts the special characters at the end.

This is a limitation.

sorting, ascending, account, special characters , KBA , BC-ESI-ESF-BSA , Business Service Adaptation , LOD-CRM-ACC , Account , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions