SAP Knowledge Base Article - Public

2709929 - Web service message error related to the web service interface CustomerQuoteProcessingQueryCustomerQuoteIn


You are receiving error messages in Web Service Message Monitoring work center related to the web service interface CustomerQuoteProcessingQueryCustomerQuoteIn.



SAP Cloud for Customer

Reproducing the Issue

  1. Open Web Service Message Monitoring work center.
  2. Use advanced search to filter for service interface CustomerQuoteProcessingQueryCustomerQuoteIn.
  3. Highlight one error message and check under Details which business user caused the error messages.


The affected business user does not have the Sales Quote workcenter view assigned and the Outlook add-in scenario is enabled in the Outlook add-in settings.


  1. Open the Outlook add-in settings.
  2. Navigate to the Side Pane Options tab.
  3. Disable all settings for Sales Quote which are enabled.


webservice message, CustomerQuoteProcessingQueryCustomerQuoteIn, sales quote, outlook add-in , KBA , AP-RC-WSM , Web Service Message Monitoring View , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions