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2710034 - Not able to close an E-Verify Activity in Onboarding or DHS - Onboarding 1.0

Symptom

  • An E-Verify Activity has been closed in Onboarding but still open on the DHS side
  • An E-Verify Activity has been closed on the DHS side, but still open in Onboarding side
  • Asynchronous task is completed with error
  • Not able to close due to "Call to E-Verify Service failed" error

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP SuccessFactors Onboarding 1.0

Product

SAP SuccessFactors Onboarding all versions

Keywords

E-Verify, DHS, Duplicate, Resolve, Case, Incorrect, Data, Asynchronous, Task, Completed, Error, EVerify, Close, Service, Failed, Onboarding, Obd, Onb , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

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